Complaint Resolution Resources
VUSD Complaint Process Flowchart
The District believes the quality of its programs and services can be improved when we engage in conversation to resolve differences and or disagreements through a process focused on making decisions that are in the best interest of students. Parents, staff, students and community members are encouraged to first engage in conversations first with the person(s) or program where the concern exists.
The process below outlines the most efficient manner in which to have your concerns addressed:
Step 1: Speak with the person or department where the concern exists. If you have questions regarding the resolution of your concern/ complaint or you believe the result to be unjust proceed to Steps 2-5 below:
Step 2: Identify the subject of the complaint |
Step 3: Review policies/ procedures related to your complaint |
Step 4: Complete the appropriate form. |
Athletics/ Extra & Co- Curricular/ School Clubs |
BP 6145 BP 6145.2 |
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Bullying (students- UCP) |
AR 1312.3 AR 5131.2 |
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Bullying (staff) |
AR 1312.1 |
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Classroom assignment/ schedule |
AR 1312.2 |
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Discrimination (students) |
AR 5145.3 |
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Discrimination (staff) |
AR 4031 |
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Employee conduct (general) |
AR 1312.1 Responding to Complaints Concerning Employees Procedure |
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Employee conduct (serious) |
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Enrollment/ Registration/ Residency/ Transfers (student) |
AR 5113.1 AR 5116.1 AR 5117 AR 5118 |
|
Facilities |
Dependent upon type of complaint |
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Fees (student/ pupil- UCP) |
AR 1312.3 |
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Harassment (student- UCP) |
AR 1312.3 AR 5145.7 |
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Harassment (staff) |
AR 4031 AR 5145.7 |
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Hate Motivated Behavior |
AR 5145.7 BP 5145.9 |
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Instruction Adopted instructional materials and curriculum, grades or grading practices and curriculum. |
AR 1312.2 |
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Instructional materials (deficiency) |
AR 1312.4 |
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Parent conduct |
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School safety |
Dependent upon type of complaint |
|
Special Education (UCP) |
AR 1312.3 |
|
Teacher vacancy or misassignment |
AR 1312.4 |
|
Uniform Complaints (UCP) |
AR 1312.3 |
Step 5: Submit your form to the Human Relations Department.
Complaint forms will be reviewed within the Human Relations Department and will be forwarded to the appropriate site administrator or department manager for resolution.
Confidential complaints may be addressed to the Assistant Superintendent of Human Relations. Please contact 760.726.2170 ext. 92202.