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Complaint Resolution Resources

 

VUSD Complaint Process 

The District believes that the quality of our programs and services improves when we openly communicate to resolve differences. Our decision-making process is always focused on the best interests of our students, parents, staff, and community members. We encourage you to first discuss any concerns directly with the individual or program involved.

The process below outlines the most efficient way to address and resolve your concerns:

Step 1: Contact the Source

Discuss your concern directly with the person or department involved. If you need guidance or feel the issue remains unresolved, please proceed to Step 2.

Step 2: Review and Complete Forms

Review the chart below and complete the following three actions:

  • a) Identify the subject of your complaint.

  • b) Review the policies or procedures related to your complaint.

  • c) Complete the appropriate form.

Step 3: Submit Your Complaint

Submit your completed form to the Human Relations Department via email at hr@vistausd.org. If you need support or guidance, you can also contact Human Relations at 760.726.2170 ext. 92202.

The Human Relations Department will review your complaint and forward it to the appropriate administrator or manager for resolution. You can expect to hear back from them within 48 hours of receipt.

2a) Identify the subject of the complaint

2b) Review policies/ procedures related to your complaint

2c) Complete the appropriate form.

Athletics/ Extra & Co-Curricular/ School Clubs

BP 6145

BP 6145.2

Standard Complaint Form /Spanish

Bullying (students-UCP)

AR 1312.3

AR 5131.2

Uniform Complaint Form/Spanish

Bullying (staff)

AR 1312.1

Standard Complaint Form/Spanish

Classroom assignment/ schedule

AR 1312.2

Standard Complaint Form/Spanish

Discrimination (students)

AR 5145.3

Standard Complaint Form/Spanish

Discrimination (staff)

AR 4031

Standard Complaint Form/Spanish

Employee conduct 

AR 1312.1

Responding to Complaints Concerning Employees Procedure

Standard Complaint Form/Spanish

Enrollment/ Registration/ Residency/ Transfers (student)

AR 5113.1

AR 5116.1

AR 5117

AR 5118

Standard Complaint Form/Spanish

Facilities

Dependent upon type of complaint

Standard Complaint Form/Spanish

Fees (student/ pupil- UCP)

AR 1312.3

Uniform Complaint Form-School Fees/Spanish

Harassment (student- UCP)

AR 1312.3

AR 5145.7

Uniform Complaint Form/Spanish

Harassment (staff)

AR 4031

AR 5145.7

Standard Complaint Form/Spanish

Hate Motivated Behavior

AR 5145.7

BP 5145.9

Standard Complaint Form/Spanish

Instruction

Adopted instructional materials and curriculum, grades or grading practices and curriculum.

AR 1312.2

Standard Complaint Form/Spanish

Instructional materials (deficiency)

AR 1312.4

Uniform Complaint Form Williams- Valenzuela/Spanish

School safety

Dependent upon type of complaint 

Standard Complaint Form/Spanish

Special Education (UCP)

AR 1312.3

Uniform Complaint Form/Spanish

Teacher vacancy or misassignment

AR 1312.4

Uniform Complaint Form Williams- Valenzuela/Spanish

Uniform Complaints (UCP)

AR 1312.3

Uniform Complaint Form/Spanish